Frequently Asked Questions

FlasHOLR is a mobile app that connects customers to service providers. Our FlasHOLR Heroes can help you to move furniture, pickup and deliver items (courier service), and even tow your vehicle if it gets stranded.

Yes. You can schedule the appointment to meet your convenient time. There is a checkbox on the booking page saying ‘Schedule Booking?’ that you need to check otherwise it will be an immediate request by default.

FlasHOLR Heroes are independent truck, van or car owners that like to put some use to their vehicle to earn extra money at their own schedule. Each FlasHOLR Heroes are all put through thorough background check and are required to submit valid driver’s licenses and insurance policies. FlasHOLR would like to offer you peace of mind at maximum level. You can expect them to be well-equipped and professional. You will have the opportunity to rate the service you received and can see other customer’s ratings.

Download FlasHOLR from the Google Play Store or Apple App Store and set up your account. When you need a FlasHOLR Hero to move an item or tow your car, simply open the app, select the service you need, and follow the prompts. You will need to specify the pickup and drop off locations, time frame, items detail information (e.g., furniture size, item value, vehicle type to be towed). Afterwards, you can get the Fare Estimation promptly. If you satisfied with the price, you can place order and the mobile app will help to find an available Hero within 30-mile radius. Once a Hero accepts the request, a notification box will prompt with ETA (Estimated Arrival Time), Hero information. You can track the order and Hero location over the app.

Yes, you can. In Moving Furniture/Appliances Booking page, there is a checkbox saying, ‘Labor Needed?’. If you do not check the box, it means you only need Vehicle only. The driver will still come pickup and deliver your furniture/appliance, but the driver won’t help you to load or unload. You will have to load and unload the furniture/appliance yourself.

Payment is done through the app with the credit card on file.

Tipping is optional. If you satisfied with their services and choose to tip, you may do so with cash directly to the drivers. That way 100% tip will go to the drivers.

Pricing varies depending on the services you need, distance and number of labors. After putting Booking Information, you can get the Fare Estimation promptly. If you satisfied with the price, you can place order.

Yes, if you choose ‘Labor Needed’ our Heroes can help to bring the items being delivered into your home. If you do not check the ‘Labor Needed?’ box, you will have to load and unload the items yourself.

Yes, if you choose ‘Labor Needed’ our Heroes can help to bring the items being delivered into your home. If you do not check the ‘Labor Needed?’ box, you will have to load and unload the items yourself.

Sign up on the app to be a driver. Click here to see how! In the event that damage occurs, please contact us to start a claim within 14 days from event date. Please Note: HARDWOOD FLOORS are only covered if you indicate that HARDWOOD FLOORS ARE PRESENT in the ‘Additional Information’ during Booking Process.

NO. You cannot pay with cash. All orders need to be paid using electronic payment that due upon booking.

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